This product is responsible for all the common flows required to enable the Integration ecosystem.

Key functionalities

• Triggering scheduled jobs, for fetching orders, return orders, sending sales posting
• Saving external identifier to internal Identifiers mappings,
• Applying buffer on Inventory
• Sending Inventory update to integration/marketplaces

We have a separate team that manages all Omni related integrations.

A channel is either an ERP or a Marketplace. The CIMS module allows OMS to be integrated with channels. It performs the following key tasks of communication b/w OMS and a channel.

• Receiving new masters, updates in masters from channel
• Sending inventory updates to channel (as and when GRN or inventory allocation happens)
• Receiving new orders and order-updates
• Creation of invoice, AWB and manifest
• Receiving return orders

Channel Configuration

One can easily configure a channel for integration using the CIMS UI. The following information needs to be supplied.

• Channel credentials (this can be obtained from the market places)
• Mappings
  • warehouse-id to channel warehouse-id mapping
  • product-id to channel product-id mapping
  • channel-id to ERP customer-id mapping (in case of ERP integration)
• Inventory exposure buffer (say 1 or 2) to expose lesser inventory than available. So if buffer is 1, and available inventory is 3, then only 2 pieces will be sent to the channel. This is useful in peak sales periods, where the chances of excess orders are high.