Increff Store Management System (SMS) is a comprehensive in-store platform designed to power both efficient order fulfillment and exceptional customer experiences. It unifies two core capabilities—store fulfillment and store front features—into a single, integrated solution that enables brands to maximize store potential in an omnichannel world.

From leveraging store inventory to fulfill online orders with precision, to enabling intuitive self-checkout, Endless Aisle browsing, and Click & Collect, Increff SMS transforms physical stores into agile, tech-enabled fulfillment and shopping hubs.

Architecture Diagram of SMS

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Information Flow Diagram of SMS

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Key functionalities

🛒 Efficient Operations: Streamline your retail operations through intelligent order management and configurable workflows that boost productivity and agility.

📱📦 Mobile-Optimized Simplicity: Process orders error-free on any device with an intuitive single-screen interface.

🔍🛒 Mobile enabled Endless Aisle: Eliminate stockouts by giving customers access to your complete online inventory, seamlessly bridging online and in-store shopping experiences.

📱🛒 Mobile enabled Self Checkout: Customers can scan, bag, and pay on their mobile devices—no lines, no waiting, even without relying on store sales associates. Ensure a quick, secure exit with InSC’s Outward Check—just one QR scan to validate the entire purchase on his mobile device.

Optimized Store Scheduling: Set custom operating hours for online order processing to align perfectly with your staffing levels and customer demand patterns.

📊 Granular Control: Manage your orders precisely with full control over acceptance, rejection, and processing flow to optimize resource utilization.

🗂️ Splitting and Routing: Accelerate fulfillment by intelligently splitting orders across locations based on inventory, proximity, and priority settings.

📦🔄 Order Hopping: Automatically redirect orders to alternative fulfillment locations when needed, ensuring consistent order completion.

📦📱🔍📋 Scan-Based Paperless Perfection: Maximize accuracy and speed with scan-based, paperless picking, packing, and returns processing.

🔄📦 Returns processing at another fulfillment location: Process returns at any fulfillment location, offering flexibility and convenience in returns management.t.