Overview

Order Hopping refers to re-splitting and routing the items of a sub-order that a fulfilment location is not able to fulfil due to some reason.

Scope of Work

1. Hopping of Orders among Increff-managed Fulfillment Systems (SFS,USP and WMS) for the orders that are routed and Split by Increff Omni.
2. Capturing and considering the store holidays, opening and closing time in Routing, Splitting and Hopping of Orders.
3. Accept / Reject Orders at SKU Qty level in SFS for an Order.
4. Auto Hopping the orders after a certain time threshold Maximum Acceptance Time(MAT) for non-responsive stores.

Trigger Points

Following are the trigger points when hopping of an order is expected to happen:

• Order not getting accepted by the store initially.
• Rejection during picking/packing in stores.
• At the scheduled closure of the store.

Terminology

Store Schedule

Store schedule is a predefined time window defined by the Stores in SFS when the Stores are open and operational. Increff SFS always considers the Store schedule before doing the Hopping of a Splitted or routed order to ensure that the Sub Order which needs to hopped should not reach to a non-operational store.

A user can define two types of store schedules in SFS as mentioned below.

• Daily Store ScheduleThis Store Schedule will be defined with the Opening and Closing time of the store for all 7 days of the week.

  • For example:

    

• Ad-Hoc Store ScheduleThis Store Schedule will be defined with the Opening and Closing of the store for the occasions like National holidays or Extended Store Operation time due to some festive season.

  • For example: