Why?

Marketplaces are implementing stricter regulations for SP claims. Several prominent marketplaces now require video evidence of return processing and forward order processing. They expect the video to clearly display identifiers such as AWB numbers, order IDs, invoices, or shipping labels.

The inclusion of a complete processing video is a logical improvement to Increff SFS/USP functionalities. The key innovation lies in utilizing a NAS device to store these videos since warehouse/store internet bandwidth is often limited. By using a NAS device, the limitation on internet bandwidth for video capturing is eliminated while also affording sellers full control over how long they wish to retain the captured videos.

Prerequisites and Configurations

NAS devices should be installed in the warehouse's local network.

Setting up NAS Hardware

(Video Capturing during Returns) - NAS Hardware Requirement, NAS Initial Setup & latest Print App version Installation

Configuration to Enable / Disable Video capturing for Return processing in SFS & USP

Video capturing can be enabled or disabled at store/warehouse and channel level.

To enable/ disable Video capturing for Return processing in SFS & USP, follow the below steps:

Go to SFS/USP Home Page → Video Capture Configuration.
Enter the NAS IP Address, Username, and Password. You can assign a Base folder name. Eg, “Share/amki”.
Save the configurations. A success message would show once the configurations are saved successfully.
The connection setup can be tested by clicking the button Test Connection Setup. A test video will be captured and saved in the NAS storage by the system and a test successful pop-up message will be shown.
Turn on the toggles for respective channels against the store/ warehouse.

<aside> 🗒️ Channel Level Video Capturing toggle can be enabled only after the NAS configurations are added and saved.

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<aside> ⚠️ Please ensure that the root folder at NAS device should be 'Share'. Post that only, the videos will be accessible in from WMS.

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<aside> 🗒️ Please add the NAS IP Address to the Chrome flag Insecure origins treated as secure. chrome://flags/#unsafely-treat-insecure-origin-as-secure

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Video Capturing during returns