Why?

Marketplaces are tightening the rules for SP claims. Many major marketplaces have started asking for video proof of return processing and for forward order processing. Where they expect that the identifiers like AWB number or order id or Invoice or shipping label will be clearly visible in the video.

Increff WMS works on serialization and thus we can identify which order is getting packed or with return is getting processed, Increff wms already had the capability to capture upto 10 images for return processing, capturing the whole processing video comes as a natural enhancement to Increff WMS functionalities.

Key innovation is using a NAS devices to store these videos, as warehouse internet bandwidth are limited. Using a NAS device, removes the limitation of internetbandwisdt in video capturing, also gives seller the full control on how long they want to keep the captured videos.

Training Video on Video Capturing during Returns

https://videos.increff.com/share/hLkACKo6uly3E6wYrOZ5rQ

Video Capturing during returns

Below are the steps for Video Capturing during returns.

  1. Go to the Return Order Processing screen in WMS.

  2. You will get the Search by Mapped Packet AWB option

  3. The system will start capturing the video as soon as the user scans the AWB in return processing.

  4. As soon as the recording starts, a video preview will appear on the screen with three possible resolutions: Mini player, Theatre mode, and Full-screen mode. One can toggle b/w these modes by hovering over the preview element. The below image shows the Mini player mode. This mode is floatable and can be dragged to other parts of the screen.

  5. Below is the full-screen mode.

  6. Below is the preview for theatre mode.

  7. If the user marks any item missing or on bin scan of any QC fail item, the video blob till that point will get saved into browser storage(indexedDB).

  8. As soon as the processing of all line items gets completed, or the user marks the return as complete the video capturing will stop and the video will be saved.

Searching and Downloading the return Video

Below are the steps for searching and downloading the captured video for returns.